Last updated: 3 August 2026
This Refund Policy applies to our products, i.e. high-fibre high-protein bars & energy bars, sold by NandiRoyMondalScape.We Private Limited ("Dojo Eats").
Damaged or missing items
If any item arrives damaged, or something is missing from your order, reach out to us on WhatsApp at +91-6362475074 within 48 hours of delivery, with a photo where possible. We will issue a proportional refund for the affected items to your original payment method.
Quality issues
Our bars are made with natural ingredients, so small differences in colour, shape or texture between bars are normal and are not defects. If a product reaches you in a genuinely unusable condition (for example badly melted or spoiled), we will refund the value of the affected items.
Outer packaging
We ship using third-party logistics partners, and minor scuffs or dents to the outer box can happen in transit. As the outer box is not part of the product itself, we are not able to refund for outer-box damage alone, as long as the bars inside are intact.
Refund timelines
Once approved, refunds are credited to your original payment method within 3–5 working days, depending on your bank.
Cancellations
Once an order has been dispatched it cannot be cancelled, as it has already entered our logistics pipeline. If you need to change or cancel an order before dispatch, contact us on WhatsApp as quickly as possible and we will help where we can.
Dojo Coins
Where a refund is issued on an order that earned or used Dojo Coins, the coin balance will be adjusted to reflect the refunded amount.
Need help?
WhatsApp: +91-6362475074 · Email: Crew@dojoeats.com