Facing issues with your order?

We dispatch every order within 48 hours of receiving it. Delivery usually takes 3–9 working days, depending on where you are.

Once your order is dispatched, we send a tracking link on WhatsApp and email. Tracking goes live only after dispatch — not at the moment you place the order.

For larger orders we sometimes split the shipment into smaller parcels so the bars travel safely. Each parcel has its own tracking link, so parts of your order may arrive on different days.

Message us on WhatsApp within 48 hours of delivery (a photo helps) and we’ll arrange a proportional refund for the affected items to your original payment method.

No. Our bars are made with natural ingredients, so small differences in colour, shape or texture from one bar to the next are completely normal and not a defect.

We use third-party couriers, and minor dents to the outer box can happen in transit. As long as the bars inside are fine, we don’t refund for outer-box damage on its own.

Once approved, refunds reach your original payment method within 3–5 working days, depending on your bank.

Once it’s dispatched, an order can’t be cancelled because it’s already in our logistics pipeline. Before dispatch, message us on WhatsApp and we’ll help if we can.

Dojo Coins are our rewards. You earn coins on eligible orders and can redeem them on future orders — the exact earn and redeem rates are shown at checkout.