Refund & Return Policy
Your Satisfaction Matters to Us
At Dojo Eats, we stand behind the quality of our products. If something isn't right with your order, we'll make it right with a simple, fair and transparent refund or replacement process.
Our Refund Promise
Simple. Fair. Transparent.
We want you to have a great experience with Dojo Eats. Our refund and return policy is designed to be simple, clear and customer-friendly.
Quality Checked
Every order is carefully packed and checked.
Reliable Support
Our team is here to help if anything goes wrong.
Hassle-Free Process
Simple and transparent refund or replacement process.
Customer First
Your happiness matters, always.
When are refunds or replacements applicable?
We offer refunds or replacements in the following cases:
Damaged Product
If your order arrives damaged or in poor condition.
Incorrect Item
If you receive a product different from what you ordered.
Quality Issue
If there's a genuine quality issue with the product.
Missing Items
If any item is missing from your order.
Refund Process
How does it work?
Our team keeps the process simple, clear and easy to follow.
Raise a Request
Contact us within 48 hours with your order details and clear photos if applicable.
Our Review
Our team will review your request within 1–2 business days.
Approval
If approved, we'll initiate a refund or replacement based on the issue.
Refund Initiated
Refunds are processed to your original payment method within 5–7 business days.
Non-Refundable Cases
Refunds are not applicable for:
Eligibility can vary by product condition and order circumstances.
Change of Mind
We do not offer refunds for change of mind or personal preference.
Opened Products
Products that have been opened, used or tampered with.
Sale Items
Items purchased during special sales or promotions may not be eligible.
Delayed Delivery
Delays caused by courier partners or unforeseen circumstances are not eligible for refunds.
Still Have Questions?
We're here to help.
Our support team is here to help with questions regarding refunds, replacements or your order. We'll get back to you as soon as possible.
Refund eligibility is subject to the conditions stated in your store's official refund policy.